All Genie garage-door products come with limited warranties that protect the original purchaser against defects in materials and workmanship. Refer to your owner's manual for details.
For warranty parts and/or repairs, have available your model number and a copy of your original sales receipt. Then, contact Genie Company Customer Service about the problem you are having. A trained Genie representative will help to diagnose the problem and/or will ship you the necessary parts to complete the repair.
Note: A shipping and handling fee will be assessed on all parts orders.
You can contact The Genie Company in a variety of ways:
Warranty Repairs Department
The Genie Company
P.O. Box 67
Attn: Genie Customer Service
Mt Hope, OH 44660
Matt Ramsey