Genie Garage Door Manual

Garage Door Troubleshooting Guides

screw drive carriage

1. My garage door will not go down using my transmitters. I can only get the door down by holding down on the wall button.

When the infra-red sensors are malfunctioning, usually one of the sensor lights will be blinking. The problem is either due to a blocked path between the sensors, dirty eyes, loose wires at the sensors or at the motor head, or just bad sensors. The transmitters (remotes) will not work to close the garage door. You will find that the door will only move an inch or so in the close direction and reverse. When this happens your garage door will only close by holding down on the wall button, or wall console, until the door fully closes.chain drive carriage This method is the only way to override the safety and close the door.

To try and correct the problem, make sure the eyes on the sensors are clean, the wire connections are securely fastened at the sensors and motor head, and the eyes are directed at each other. Also, try unplugging the garage door opener and re-plugging the unit back into the outlet. This acts as a reset and may reset the sensors. If nothing works, it may be that you have to replace the sensors. You can find new sensors on our Web site in the category section or by going directly to Infra-Red Sensors.

chain glide carriage2. The garage door closes down to the floor, hesitates and reverses back up to the open position. What is wrong?

You have an open limit and a close limit on your garage door opener. These limits set the distance the door will open or close before stopping. In the down direction, if the limit is set beyond the point at which the door closes fully, the door will hit the floor and act as if it is hitting something and the safety feature tells it to reverse.

If you have a screw drive or chain glide unit you need to set the limit closer to the motor for home and garden, so the opener shuts off earlier (at the point the door closes). If you have a chain drive with limit lugs attached to the chain, one for the up limit and one for the down limit, you need to experiment with the placement of the down limit lug on the chain, so the opener will shut off at the point the door closes. If your chain drive has 'driven limits, ' the limits are individually labelled and adjustable using a screw driver. The 'driven limits' are located on the back or side of the motor head. You can find garage door limits on our Web site in the Genie section, or you can go directly to .

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