Andersen Screen Doors Parts

Shipping & Returns

Online Parts Return Policy - Should you need to return your product

Andersen is committed to customer satisfaction and wants you to be completely satisfied with your purchase. Refunds are given within 30 days of the original purchase date. Items must be returned in the original carton or package with all parts, in salable condition and accompanied with the original receipt.

You have two options to return a part you no longer need;

1. Fill out the online Return Form found on our Contact Us page (select Subject of Return Requested), submit it and print a copy of the return form with your name and order number, place this form in the package and return it to:
EMCO Enterprises, Inc.
Attn: Return Goods Specialist
2121 E. Walnut
Des Moines, IA 50317

A Customer Service Representative may contact you if needed.

2. Or you may contact us at 855-337-8811 and we will assist you with your return.

When we receive your return, we will credit your credit card for the price of the product and any applicable sales tax less a 20% restocking fee and any applicable shipping and handling costs.

Product Damaged in Shipping

On occasion a part will be damaged in shipping. If your purchase was received with shipping damage, please contact us at 855-337-8811. We will work with the shipping company and see that a new part is sent to you.

Warranty Claims

Purchased parts are covered under the Andersen® storm door Limited Warranty. Any warranty claim must be accompanied with the original receipt and be within the Andersen® Limited Warranty guidelines. A copy of the Andersen® Limited Warranty is available through our website. Please contact us at 855-337-8811 for warranty claims on product purchased through our online store.

Online Parts Shipping Disclaimer

Andersen Windows accepts orders and ships to the United States and Canada.

Orders are shipped by UPS, FedEx, USPS or shipped by common carrier at our discretion. Delivery dates cannot be guaranteed, please allow for transit time after your order has been shipped.

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